How do I get started?

Make an appointment for your free consultation to learn if physical therapy is right for you.

How should I prepare for my first appointment?

Please print and fill out the new patient forms. For a full and accurate evaluation, your therapist needs to be able to watch and feel you move.  Loose and comfortable clothing (especially in your area of complaint) is needed.  The first visit often concludes with treatment and education on managing your problems, this may include some exercise, athletic or supportive footwear is helpful.  If you are curious about exactly what to wear, please give us a call.

What should I expect at my first visit?

This is where we discover the underlying issues and establish the SOLUTIONs to get you back to enjoying your life. Your first physical therapy visit will include a thorough evaluation, movement assessment, hands-on treatment, education about your condition, and strategies on how to help yourself at home (for further information please see the sections on PT PROCESS).

What about follow-up appointments?

Follow-up physical therapy visits include treatments that address the pain and impairments found during your initial evaluation through an individualized program, tailored to your needs and goals. Your session may include hands-on treatment, corrective movements, and strategies for home self-treatment.  All treatments are focused on getting back to living the life you want.

Do I need a referral for Physical Therapy?

No. The state of Utah has unrestricted, direct access to physical therapy, meaning you do not need a physician referral to start physical therapy. Your physical therapist is trained in differential diagnosis and will refer to the appropriate provider if symptoms are outside the scope of physical therapy practice.

Do you consult with my healthcare team?

Yes, we can consult (with your permission) with all members of your health care team, including your physicians, chiropractors, massage therapist … even your personal trainers.

How long are appointments, and how often will I need physical therapy?

Initial evaluations generally take one hour. Your individual needs will be evaluated, and follow-up times and frequency will be established based on your specific profile. Most patients are seen one time a week for an average of 5 to 8 visits.  Appointments are typically 45-60 minutes, however, individual needs will be assessed.

What about cancellations?

HCPT is committed to your recovery. When an appointment has been made, this time has been especially reserved for you and your needs. Kindly give a 24-hour advanced notice.  Please refer to the full cancellation policy here.

What if I am sick?

Life does happen around getting better. Please bring up any special circumstances to your therapist, and they will be considered on a case-by-case basis.

How do I pay for High Country Physical Therapy services?

All payment is due at time of service. Cash, personal check, all Major Credit Cards are accepted. This is a certified use for Health Care Saving Account (HSA) and Flexible Spending Account (FSA) cards. Click here more information on Billing and Insurance.

Can I use my insurance?

HIgh Country Physical Therapy is Out-of-Network (OON) and not contracted with any commercial insurances.  We will provide the appropriate documentation needed for your reimbursement upon your request. Physical therapy services do qualify for Health Care Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Click here for more information regarding our choice to be an Out-of-Network network provider.

If I want to use my Out-of- Network (OON) Insurance Benefits, should I call my insurance company?

If you are planning to use OON benefits it is highly recommend that you contact your health insurance company before your first visit with HCPT.  Here is a script you can download to get all the information needed from your insurance company.  Click here for a script you can use when calling your insurance about OON benefits.